This one-day mental health course qualifies delegates as Mental Health Responders. Delegates will be awarded FutureQuals Level 2 Award in Mental Health: Workplace Responder qualification, which gives them an understanding of mental health issues that can affect individuals at work. They’ll also learn about key policies and best practice frameworks for managing mental health in the workplace. This qualification is designed and delivered by St John Ambulance. Candidates will need a basic command of English (defined as Level 2).

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This course qualifies delegates as Mental Health First Aid Responders, who will be able to use their knowledge of mental health conditions to promote positive attitudes towards mental health in the workplace. They’ll also play a key role in supporting line managers that are assisting individuals who are returning to work after experiencing mental illness.

The qualification is aimed at individuals who intend to take on the role of Mental Health Responder but is also relevant to other employees and managers intending to develop their knowledge of mental health conditions.

Who should attend?

This course is for those looking to improve their knowledge of mental health conditions and to learn the skills to support their own and others’ wellbeing in the workplace.

Please be aware that this course focuses on employees in the workplace and covers subjects that some people may find distressing, including suicide and self-harm. If you feel in advance that this subject may be too distressing for the delegate, please do not book them on the course without asking them whether they would feel comfortable attending. If a delegate feels overwhelmed whilst on the course, they can leave at any time.

You do not need prior knowledge or training to attend, but an interest in the subject is strongly advisable.

Delegates must be 16 or older to attend this course.

Important pre-course information

Delegates must bring photographic ID to the course. Pre-course reading will be required. This will be provided within the joining instructions upon booking.

Course duration

One day - 9am - 4.30pm


Assessment is carried out through a multiple-choice question paper.


Subject to passing the assessment, delegates will be awarded the FutureQuals Level 2 Award in Mental Health: Workplace Responder qualification. This qualification does not have a specific period of validity. However, as an evolving subject area, periodically retaking the qualification will help to ensure that individuals are working with the most up-to-date information.


  • What is mental health
  • What is the difference between a mental health episode, crisis and condition?
  • Factors that affect our mental health
  • The mental health continuum
  • Roles and responsibilities of a Mental Health First Aid Responder
  • Mental health action plan protocol (DR EFG)
  • Active listening skills
  • How to show empathy
  • How to have a conversation about wellbeing
  • Recognising stress
  • Anxiety and anxiety disorder
  • Suicide continuum, signs and symptoms
  • How to recognise OCD, PTSD, eating disorders, self-harm, substance abuse and psychosis
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